Refund Policy Overview
IIPTVUS aims to handle refund requests fairly and transparently. Refund eligibility depends on the plan selected, the date of purchase, the status of account activation, the issue reported, applicable law, and the payment method used.
This policy should be read together with our Terms of Service, Privacy Policy, and any order confirmation or payment terms provided at checkout.
Refund Eligibility
We review refund requests on a case-by-case basis. A request may be eligible where permitted by applicable law and where there is a verified service issue that cannot be resolved within a reasonable time.
When reviewing a request, we may consider:
- The selected subscription plan and date of purchase.
- Whether the service or digital access has already been activated.
- Whether the reported issue can be reproduced and resolved.
- Whether correct account information and device setup were used.
- Whether the request is made within the timeframe stated in your final terms.
- Whether a refund is required under applicable consumer-protection law.
Digital Service & Activation
IIPTVUS provides digital services and access information. Once account access, service credentials, setup information, or other digital service elements have been delivered or activated, the availability of cancellation or refund rights may be affected by applicable law and the terms accepted during checkout.
Where required by law, customers may need to provide express consent before immediate performance of a digital service begins and acknowledge any impact this may have on withdrawal or cancellation rights.
How To Request A Refund
To request a refund, contact IIPTVUS support using the contact details at the bottom of this page. Send your request as soon as possible and include the following information:
- Your full name and the email address used for the order.
- Your WhatsApp number or another contact method.
- Your selected plan and approximate order date.
- Your payment method and payment reference, if available.
- A clear description of the issue and steps already tried.
- Your device type and the app or player you used, if relevant.
What Happens Next
- We acknowledge your request and may ask for additional details.
- We review the order and attempt to verify or resolve the reported issue.
- We notify you of the outcome, including any approved refund amount or alternative resolution.
- If approved, we process the refund through the appropriate payment method where possible.
Refund Processing
If a refund is approved, we will generally use the original payment method where possible. Processing time can vary depending on the payment provider, payment method, bank, card issuer, or cryptocurrency network.
We may provide an estimated processing period after approval. Your payment provider may take additional time to show the refund in your account.
Non-Refundable Situations
Subject to applicable law, refunds may be unavailable or limited in situations such as:
- Requests made outside the stated refund period.
- Digital access that has been fully delivered or used, where applicable law allows this limitation.
- Problems caused by unsupported devices, local network issues, or customer-side setup changes that support can reasonably help resolve.
- Orders affected by misuse, account sharing beyond the purchased connection level, fraud, or violations of the Terms of Service.
- Requests involving incorrect information provided by the customer after access has already been delivered.
Payment Disputes & Chargebacks
If you have a billing concern, please contact IIPTVUS first so we can review the issue and attempt to resolve it. We may provide order records, communication history, activation records, and other relevant information to payment providers when responding to a payment dispute or chargeback.
Opening a chargeback without first contacting support may delay the resolution process and may affect active account access, subject to applicable law and our Terms of Service.
Contact Refund Support
For questions about cancellation, refunds, payment review, or order support, contact IIPTVUS using one of the methods below.
IIPTVUS Refund Support
Please include your name, order email, selected plan, and a clear explanation of your request.